Return Policy

We want you to be fully satisfied with every item that you purchase from eWorks ESI. That is why we ask that you please read our return policy as well as restrictions before purchasing. Thank you for your business.

14-Day Money-Back Guarantee

If you are not satisfied with an item that you have purchased, you may return the item within 10 days of the date delivered for a full refund of the purchase price, minus the shipping, handling and any other additional charges. The item must be returned in good condition, in original packaging and with all paperwork, parts and accessories to ensure full credit.

***NOTE: The 14-Day Money-Back Guarantee DOES NOT cover any software preinstalled or included in your order. Should the item(s) be returned past the 14 days, but within 30 days of the purchase date, a restocking fee of 20% of the purchase cost will apply, along with the shipping, handling and any other additional charges.

90-Day Limited Warranty

The 90-Day Limited Warranty covers all items purchased. Should the Item(s) purchased malfunction due to hardware issues, to our discretion, eWorks Computer Solutions will provide one of the following options:

(1)   Repair the hardware with comparable parts.

(2)  Provide replacement parts necessary to repair the item(s) purchased.

(3)  Replace the item(s) purchased if it cannot be repaired.

Some of the hardware items covered under this warranty are as follows: motherboard, disk drives, RAM Modules and internal PCI devices such as a Graphics card, Network adapter or DVI card. 

Replacement parts will be new or serviceably used, comparable in function and performance to the original part. The warranty for the replacement part(s) will be 90 days from the replacement date.

In the event of not being able to replace or repair your Item(s), eWorks ESI will refund you the purchase price, minus shipping, handling and any other additional charges. 

***NOTE: This 90-Day Limited Warranty DOES NOT cover any software preinstalled or included in your order.

Restrictions

Our standard return policies do not apply to all items. If an item does not carry a 14-Day Money Back Guarantee or a 90-Day Limited Warranty, it will be noted in the product detail page.